Support

Support, without friction.

For Meeting Intelligence support, include your platform, OS version, and a concise issue description.


General inquiries

Reach out for consulting, partnerships, pricing questions, or broader Edgepoint conversations.

info@edgepointsolutions.co

Product support

Help with setup, recording, transcription, Meeting Memory, Quick Context, searchable history, subscriptions, Decision Intelligence, and troubleshooting.

support@edgepointsolutions.co

Which platforms are supported?

Meeting Intelligence is available on Mac, iPhone, and iPad.

Does it join meetings as a bot?

No. It captures audio locally and does not join calls as a participant.

Does it work with Zoom, Teams, and Google Meet?

Yes. It works with virtual meetings and in-person conversations, and on Mac it supports both microphone capture and system-audio workflows.

Is there an offline mode?

Yes. On macOS, on-device AI features are available for offline use.

How do I manage subscriptions?

Subscriptions are managed through your Apple App Store account settings.

Is there a free trial?

Yes. Start a 7-day App Store free trial for Pro. A payment method is required on your Apple ID, and if you cancel anytime before the trial ends, you won't be charged.

What are the current paid plans?

Pro Monthly is $12.99/mo and Pro Yearly is $99.99/yr. Pro is the easiest full experience, with live AI analysis during the meeting, Meeting Memory, searchable history, executive summaries, and Decision Intelligence.

What happens after the trial?

If you do not cancel before the trial ends, Apple converts it to a paid subscription and it auto-renews until canceled in your Apple ID settings. If you cancel before then, transcript-only mode stays free and bring-your-own-key remains available where supported.

Where is my data stored?

Meeting data is stored locally on your device by default. See our Privacy Policy.

Have a product feature question?

The full FAQ covers Meeting Memory, Quick Context, search, summary refinement, live corrections, and more.